At Juva Lifestyle for Dogs, we want your dog to look stylish and feel comfortable. If an accessory isn't quite the right size or not to your liking? No problem. Below you will find all our rules regarding the shipping and returning of our products.

Shipping Policy

Order Confirmation

Directly in your mailbox: As soon as you place an order, you will immediately receive an automatic order confirmation via email. Always check your spam folder if you don't see it right away.

Delivery Time

Delivery: We do our utmost to process your order as quickly as possible. In most cases, your package will be delivered to the desired address within 2 to 4 business days.

Shipping Costs

Free shipping: Orders within the Netherlands are shipped free of charge from €75.

Calculated by weight: For orders under €75, shipping costs are automatically calculated based on the total weight of the selected accessories. You will see the exact shipping costs directly in your shopping cart before checkout.

International: For shipments abroad, different rates apply, which are also calculated based on weight at checkout.

Track & Trace

Once the accessories are on their way, you will receive a Track & Trace code by email to follow your package.

Return Policy

14 Day Cooling-off Period

You have the right to cancel your order up to 14 days after receipt without giving a reason. After this notification, you have another 14 days to actually return the product to us.

Conditions for trying on accessories

Of course, you need to be able to try on the collar, harness, or dog coat on your dog. This can be done in the same way you would in a physical store. Please keep the following in mind:

• Clean and hair-free: Returned items must be completely free of dog hair, dirt, and odors.
• Original condition: Products must be returned undamaged, unworn (except for trying on), and with the original tags and packaging.
• Refusal: If a product is damaged, visibly used outdoors, or covered in dog hair, we may refuse the return or charge a depreciation.

How to return a product?

1. Register: Register your return by sending an email to info@juvalifestyle.nl.
2. Pack: Pack the accessories neatly and securely in the original packaging. Add the order number or the return form to the package.
3. Ship: Drop off the package at a post office. The costs for the return shipment are at the customer's expense.

Refund

Once we have received and inspected the accessories in their original condition, we will process the return. We will refund the full purchase amount within 5 to 10 business days via the payment method used to place the order.