Here you will find the answers to the most frequently asked questions about our dog accessories, orders, and deliveries. If your question is not listed, please feel free to contact us at info@juvalifestyle.nl.

1. Ordering & Payment

I have placed an order, but have not received a confirmation. What should I do?

Once your order has been placed, we will immediately send a confirmation email. If you have not received it after a few minutes, please check your spam folder. If it is not there either, please contact us, and we will check it for you immediately.

What payment methods do you accept?

You can securely pay with us using iDEAL, Apple Pay, PayPal, among others.

2. Shipping & Delivery

What is the delivery time for my order?

We do our utmost to process your package as quickly as possible. The average delivery time within the Netherlands is 2 to 4 business days.

How much do I pay for shipping?

Orders within the Netherlands from €75,- are shipped free of charge. For orders under €75,-, shipping costs are automatically calculated based on the weight of the accessories. You will see the exact costs directly in your shopping cart.

You can also choose to pick up your order in Rhoon.

Can I track my package?

Yes, as soon as your order is on its way, you will automatically receive an email with a Track & Trace code with which you can follow the shipment.

3. Sizes & Fitting

How do I know what size my dog needs?

Each product (such as collars and harnesses) has a clear size chart. Accurately measure your dog's neck or chest circumference with a flexible tape measure. Always ensure there is two fingers' space between the tape and the dog for proper comfort.

May I try on an accessory with my dog?

Yes, you may try on the product at home to check if the size is correct. However, the product may not be worn or used outside. Please ensure that the item is completely free of dog hair, dirt, and odors when returning it.

4. Returns & Exchanges

How can I return an item?

You have 14 days to change your mind after receiving your order. Register your return via info@juvalifestyle.nl. Then return the accessories within 14 days in their original packaging.

Who pays the costs for a return shipment?

The costs for the return shipment are at the customer's expense.

When will I get my money back?

As soon as we have received the return shipment in original and clean condition, we will process it as quickly as possible. The purchase amount will be back in your account within 5 to 10 business days via the original payment method.